Sky Go Extra: Sky TV customers only. No extra cost with Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK only via Wi-Fi. Content depends on your Sky TV package. Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.
As if the array of TV goodies Sky has on offer wasn’t enough, it’s now also possible to watch TV on the move with Sky Go.
With a Sky Go subscription, all you need is a broadband or Wi-Fi internet connection.
You can watch live and on-demand shows via mobile, Mac, Windows PC, Xbox 360, Xbox One and PlayStation 3 or 4.
However, as with most technology, the service can come with its hitches.
So, here’s how to stop Sky Go buffering…
How to stop Sky Go buffering – Check your data
If your Sky Go experience is being ruined by constant buffering there are a few reasons as to why this could be.
Firstly, check that data monitoring is turned off.
You don’t want the app to be working hard on things it doesn’t need to. By switching off data monitoring the app should work more efficiently.
What about your internet connection?
It may sound obvious but it’s always good to check your internet connection.
Specifically, it’s a good idea to check your internet speed which you can do by typing into Google ‘what is my internet speed?’. If your internet speed is lower than expected then it’s best to contact your internet provider and query this.
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How many people are using Sky Go?
Getting set up with Sky Go and sharing out your subscription can be tempting but it turns out that it’s best to keep your login details to yourself.
If you are using multiple devices this can seriously affect your streaming speed.
If your subscription is for one connection then only use one device. Never overload the service by using more devices that you’ve signed up for as this is sure to increase buffering.
Have a spring clean
Another point to consider is whether you’ve checked up on your devices lately.
Device maintenance is important and by this, we mean resetting your router or modems regularly and clearing your cache to free up any space you can.
Lastly, you can also change your device’s DNS servers to reset your connection for a more seamless viewing experience.
Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
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Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
Sky Go Xbox One Stuttering
a) If you’re using Windows
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
Sky Go Xbox One
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