Hello,
Product description Acronis True Image Unlimited is a full system image backup solution for your PC and Mac. Now you can backup all your files, pictures, and entire digital life to the security of the cloud with unlimited cloud storage space. Acronis True Image for Mac. By Acronis Free to try. Developer's Description. By Acronis Acronis True Image, the most reliable, easy-to-use and secure personal backup software and the.
Installed this a couple weeks ago. However we had an update last week and after applying it when we start up the application we get a admin login with the text changes need to be done (Or something to that effect) after entering our password we click and the mac crashes with an exception.
I think this is update 4 and the mac is a mac pro with High Sierra
Thanks!!
Lady Linux
Lady Linux,
welcome to Acronis forums and thank you for your posting! If re-installation doesn't help, I'd strongly recommend opening a support ticket, so that our engineers can collect the diagnostic information from your Mac and find the cause of the crash. Thank you!
Hello Ekaterina,
The support team came through :)
Re-installation was the trick.
Working perfectly since.
Also of note. Even though the app crashed when opening backups still occurred.
Seems its some sort of graphics issue that cause the crash.
In any case all sorted and working great now :)
Thanks So Much!!
LadyLinux
That is great news! Hope things continue to be normal for you!
Best regards,
Ekaterina Surkova | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support
You can create a rescue bootable media - a standalone version of Acronis True Image that you can use to boot a crashed machine or a machine without any operating system and restore an image of your system. Follow the instructions below to create a bootable media.
1. In the Tools section, click Rescue Media Builder:
2. Choose media creation method:
1. Select a destination for the media:
2. Click Proceed:
First, select the bootable media type: WinPE-based media or Linux-based media.
Using bootable media created with WinPE may provide better compatibility with your computer’s hardware because the preinstallation environment uses Windows drivers.
1. Select architecture and toolkit:
Note on the option '32-bit (x86)':
The option '32-bit (x86)' under the 'Architecture' drop-down list is for very rare cases of tablets and other devices, that run 32-bit UEFI firmware - not to be confused with 32-bit Windows!
2. For better compatibility with your hardware, you can select drivers to be added to the media. Because finding the right drivers can be time consuming, you can skip this step, finish creating a bootable media, try and boot the computer from it and see if the disks / network / NAS are detected successfully in the Recovery's 'Browse' dialog window. If some hardware is not detected, re-create the bootable media, this time not skipping this step and adding the drivers.
The drivers must be extracted in a folder so that individual files .inf, .sys, .cat etc are present. If the drivers are in a single .exe or .msi file, try launching this file, see if it offers an option to extract rather than install drivers.
Download and unzip drivers from the computer manufacturer's website. You need drivers, that are listed under 'Storage', 'Chipset', 'Disks', 'SATA', 'AHCI', 'RAID', 'NVMe', 'PCIe', 'M.2', 'U.2', 'USB', 'Network', 'Ethernet', 'Wi-Fi' sections. If you do not need network support, skip 'Ethernet', 'Network' and 'Wi-Fi'.
Sometimes computer manufacturers do not provide the drivers in extractable format, or the PC's hardware could have been customized afterwards. In such case you need to figure out the model of the controller that is used to access the disk and find the drivers for it in zip/rar/7z format.
One of the most popular drivers that are needed for a successful internal drive recognition, and that are missing in the default clean WinPE media, are Intel RST drivers.
Download and unzip the latest version of Intel RST drivers that support the hardware where the bootable media will be used. If you are unsure about what model of Intel controller is used, launch Windows Start menu, type cmd, right-click the found result and select 'Run as administrator' or 'More'-'Run as administrator', then execute the following command:
wmic path win32_pnpentity where 'caption like '%Chipset%' OR caption like '%AHCI%' OR caption like '%RAID%' OR caption like '%SATA%' get caption
Note that the above command should be run on the computer where the bootable media is intended to be used, not where the media builder is running (if these are different computers).
Find the latest version of Intel RST drivers at https://downloadcenter.intel.com/product/55005/Intel-Rapid-Storage-Technology-Intel-RST-
Version 16.8: https://downloadcenter.intel.com/download/28400/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver-for-Intel-7th-8th-Generation-Platforms
Version 15.9 https://downloadcenter.intel.com/download/27400/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver
Version 14.8 https://downloadcenter.intel.com/download/26759/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver
Version 12.9 https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005, requires an earlier version of Windows ADK.
Version 11.7 https://downloadcenter.intel.com/download/22194/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005, requires an earlier version of Windows ADK
RAID Controllers:
AHCI Controllers:
After figuring out which version suites the hardware where the bootable media will be used, click 'f6flpy-x64.zip' on the left side to download the driver files, regardless of whether your Windows is 32 or 64-bit.
Note on the option 'f6flpy-x86.zip':
You will want to choose 'f6flpy-x86.zip' instead in very rare cases - only for running the bootable media on a 32-bit UEFI firmware (not to be confused with 32-bit Windows!).
Unzip the downloaded zip archive, then click the plus sign in Acronis Bootable Media Builder and select the unpacked folder. Then click Next button.
3. Select a destination for the media:
1. Select a destination for the media:
On this step you can also specify startup parameters for bootable media, for better compatibility with certain hardware. See Bootable media startup parameters for more information
2. Click Proceed to create the bootable media
You can also download a Bootable Media ISO image file from your Acronis account: see How to download Acronis bootable media ISO. This ISO image is Linux-based.
To be able to recover to dissimilar hardware, create Acronis Bootable Media with Universal Restore. See Creating Acronis Universal Boot media and Restoring to dissimilar hardware with Acronis Universal Restore.
We recommend to test your bootable media so that you can be sure it will boot when needed: see User Guide for instructions.
If your Mac includes the Apple T2 chip then you need to modify Secure Boot settings in order to boot from Acronis Bootable Rescue Media: see Acronis True Image on Mac: Changing startup options on Apple T2 chip
To create Acronis bootable rescue media:
1. Connect a removable drive to your Mac.
The drive must have 4 GB (or more) of free space. For example, you can use an external hard drive or a USB flash drive. Note that CD and DVD media are not supported.
2. If your Mac is running on Apple silicon processor, format the removable drive manually before creating Acronis Bootable Media.
Format the destination drive manually before creating bootable media:
3. Open Acronis True Image 2021.
4. In the File menu, click Create Acronis Bootable Media. The Acronis Media Builder window opens.
5. Select the drive that you want to make bootable.
6. Click Create Media. If the drive is not empty, Acronis True Image 2021 will ask you to confirm deleting all the data stored on the drive. To confirm, click Erase.
7. When the progress is complete, disconnect the media and keep it in a safe place. You can store your own data on the media, but make sure that you do not delete or modify the Acronis boot files.
We recommend that you create a new rescue media every time you upgrade your macOS to a newer version. Otherwise, your rescue media may not work properly.